Kelvin Smith Library celebrates scholarship at Case Western Reserve University by recognizing faculty authors in the Case School of Engineering, College of Arts and Sciences, and the Weatherhead School of Management who have written or edited books.
Despite conflicting belief systems and other divisive problems, people can still learn from each other to create new knowledge. The medium is conversation. This challenging new book asserts that business conversations can be seen as social experiences through which we discover new ways of seeing the world, destroying the barriers between us. When this occurs, new knowledge can emerge or be developed. How can people learn from their differences, rather than be divided by them? One way is by creating conversational spaces--areas where conversation occurs. The authors show how such spaces are created, maintained, and enhanced, and how they are used to transform different interpretations and perspectives into new common understandings. With illustrations and case studies, the authors demonstrate the practical value of conversational learning in diverse organizational settings. Emphasis is shifted from techniques that are essentially insensitive to different contexts, attitudes, and beliefs, focusing instead on a theory of learning that is more social and interactive. This remarkable new source of explanatory theory validates an intensely pragmatic way to help organizations get people talking to one another, thereby advancing the well being of the organizations and those within them.
For courses in organizational behaviour, individual behavior in organizations, and industrial psychology. This reader provides the best collection of classic, ground-breaking articles, as well as cutting-edge works in the field in a practical, reader-friendly format to support your experiential OB classroom.