Information on how to get help by email, phone, & chat.
About this guide
All streaming videos in KSL's media collections are purchased or licensed content, limited to current authorized CWRU students, faculty, and staff. All videos in collections licensed by KSL can be used in Canvas, syllabi, documents, and other webpages.
If you are unable to access a video, use our "report problem" form. Please indicate the specific video you are unable to access, and include information on your connection setup.
In order to access library e-resources, including streaming video, you need to be authenticated as a CWRU student or employee. To access e-resources away from campus, log into CWRU's Virtual Private Network before proceeding to the KSL homepage. Please see these pages from the CWRU Utech site for information on how to install and use the CWRU VPN client.