Kelvin Smith Library
Silverchair recently identified a platform-wide issue related to gaps in data logging for COUNTER 5 reports. For the months of April – August 2021, you may have observed a noticeable decline in usage data across all content types and actions because data that should have been counted in these reports was not captured.
Silverchair has identified the root cause as an environmental issue and restored data for the impacted reporting periods. The root cause has been resolved and all usage data has been restored and made available as of today, September 10th.
You can expect to see an average increase of approximately 30% in usage across all content types and actions upon restoration.
Updated COUNTER data for FY21 has been added to the libguide.
YES, Duke offers COUNTER-compliant usage reports.
Begins July 1, ends June 30